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Online Consultations

Say goodbye to your skin problems

1

Send images of skin changes

First, you send us photos of the skin changes via email or an Instagram account. It is important that the photos are taken in natural daylight.

2

Conversation

The photos are carefully reviewed, and based on them, we will ask you questions to proceed with the consultation. The user of the Dermatology Online platform will subjectively describe the skin changes in the provided photos.

3

Realisation

Your dermatologist will review the photos and the information provided to confirm if the online consultation is possible. If it is, we will send you payment details (payments are also possible from abroad).

4

Expert opinion

Upon receiving the payment confirmation, your dermatologist will write a detailed professional opinion, which will be sent to your email. Any further communication related to your skin changes will be handled directly with your dermatologist during the scheduled consultation.

Frequently Asked Questions

How does an online dermatology consultation work?

An online consultation on the Dermatology Online Platform works as follows:

1. You send photos of the skin changes via email chat and include a description of the changes.

2. We carefully review the photographs and provide you with a questionnaire containing the necessary questions.

3. Based on the submitted photographs and your answers to the questionnaire, Dr. Maja Nikolić Đurić then confirms whether an online consultation is possible. If it is possible, we send you the payment details.

4. Once we receive confirmation of payment, the doctor prepares a detailed professional opinion along with a recommendation for appropriate therapy and sends it to you by email as soon as possible.

Is an online dermatology consultation as reliable as an in-person visit?

An online dermatology consultation has proven to be just as reliable as an in-person visit, and in many cases a far more efficient approach to resolving skin problems, when it is possible.

What do I need to schedule an online consultation?

It is necessary to take photographs of the skin changes (preferably in natural daylight). If possible, you should also provide a brief description of the changes and set aside a few minutes to complete the questionnaire and receive confirmation of whether an online dermatology consultation can be carried out.

How should I prepare for an online dermatology consultation (what should I submit and write)?

It is necessary to take photographs of the skin changes (preferably in natural daylight). If possible, you should also provide a brief description of the changes and set aside a few minutes to complete the questionnaire and receive confirmation that an online dermatology consultation can be carried out.

How long does an online dermatology consultation take and how quickly can I receive the dermatologist’s response?

The online dermatology consultation itself takes only a few minutes (provided that the user does not take breaks during the process, which could prolong the consultation).

You can expect the dermatologist’s response within a few hours, and no later than 24 hours after the payment for the online dermatology consultation has been completed.

Can the dermatologist make a diagnosis based solely on photographs and correspondence?

Based on the photographs and the completed correspondence and questionnaire—which can be supplemented if the dermatologist deems it necessary—the dermatologist can determine a clear diagnosis.

Who is the dermatologist providing the online consultation and is she certified?

The specialist dermatologist on our Dermatology Online Platform is Maja Nikolić Đurić. Her biography and license number can be found on the BIOGRAPHY page of our website.

Is an online dermatology consultation expensive?

The price of an online dermatology consultation has been and remains affordable for anyone who needs assistance in addressing skin problems.

The fees for follow-up consultations (conducted as needed) also follow the same principle.

Are my data and photographs safe and confidential?

The Dermatology Online Platform fully respects and implements its privacy policy, which you can read in full on the PRIVACY POLICY section of our website.

All data and photographs are securely stored in our database, accessible only to the dermatologist, technical staff as needed, and the user themselves.

Can I arrange an online dermatology consultation for a child, friend, or family member?

You can arrange an online dermatology consultation for your friends, children, or family members. The questionnaire that is conducted must also be completed on their behalf.

How can I contact you, do I need to create a separate account for your service, and what if my problem requires an in-person visit?

You can contact us through our website or via our Instagram profile.

Your email (or Instagram account) is sufficient. At the moment, there is no need to create a separate account on our platform.

Can I contact the dermatologist during the course of the prescribed therapy?

For any content included in the dermatologist’s response or responses, you may contact the dermatologist, as well as for any related questions or uncertainties.

Are online dermatology consultations available for aesthetic treatments (acne, scars, etc.)?

The Dermatology Online Platform has achieved significant results in addressing acne issues for its users, as well as many other skin problems.

However, the Dermatology Online Platform does not have physical facilities where our dermatologists perform in-person aesthetic treatments.

Can I cancel an online dermatology consultation?

At any time during the completion of the questionnaire, you may cancel the further process of the online dermatology consultation.

Payment for the online dermatology consultation is made only after the dermatologist confirms that the consultation is possible.

Once the payment has been completed and the professional opinion has been delivered, a refund is not possible.

Can the dermatologist monitor my condition and the implementation of the recommended therapy through multiple online consultations, and is an online dermatology consultation available for users abroad?

The Dermatology Online Platform achieves excellent results even after a single online dermatology consultation.

A user can contact us for a follow-up consultation (to monitor the results of the recommended therapy) either when the dermatologist indicates it in their response or, in special cases, upon the user’s request.

The first follow-up consultation is free, while each subsequent follow-up consultation is charged.

It is possible to contact us from abroad.

How does an online dermatology consultation work?

An online consultation on the Dermatology Online Platform works as follows:

1. You send photos of the skin changes via email chat and include a description of the changes.

2. We carefully review the photographs and provide you with a questionnaire containing the necessary questions.

3. Based on the submitted photographs and your answers to the questionnaire, Dr. Maja Nikolić Đurić then confirms whether an online consultation is possible. If it is possible, we send you the payment details.

4. Once we receive confirmation of payment, the doctor prepares a detailed professional opinion along with a recommendation for appropriate therapy and sends it to you by email as soon as possible.

Is an online dermatology consultation as reliable as an in-person visit?

An online dermatology consultation has proven to be just as reliable as an in-person visit, and in many cases a far more efficient approach to resolving skin problems, when it is possible.

What do I need to schedule an online consultation?

It is necessary to take photographs of the skin changes (preferably in natural daylight). If possible, you should also provide a brief description of the changes and set aside a few minutes to complete the questionnaire and receive confirmation of whether an online dermatology consultation can be carried out.

How should I prepare for an online dermatology consultation (what should I submit and write)?

It is necessary to take photographs of the skin changes (preferably in natural daylight). If possible, you should also provide a brief description of the changes and set aside a few minutes to complete the questionnaire and receive confirmation that an online dermatology consultation can be carried out.

How long does an online dermatology consultation take and how quickly can I receive the dermatologist’s response?

The online dermatology consultation itself takes only a few minutes (provided that the user does not take breaks during the process, which could prolong the consultation).

You can expect the dermatologist’s response within a few hours, and no later than 24 hours after the payment for the online dermatology consultation has been completed.

Can the dermatologist make a diagnosis based solely on photographs and correspondence?

Based on the photographs and the completed correspondence and questionnaire—which can be supplemented if the dermatologist deems it necessary—the dermatologist can determine a clear diagnosis.

Who is the dermatologist providing the online consultation and is she certified?

The specialist dermatologist on our Dermatology Online Platform is Maja Nikolić Đurić. Her biography and license number can be found on the BIOGRAPHY page of our website.

Is an online dermatology consultation expensive?

The price of an online dermatology consultation has been and remains affordable for anyone who needs assistance in addressing skin problems.

The fees for follow-up consultations (conducted as needed) also follow the same principle.

Are my data and photographs safe and confidential?

The Dermatology Online Platform fully respects and implements its privacy policy, which you can read in full on the PRIVACY POLICY section of our website.

All data and photographs are securely stored in our database, accessible only to the dermatologist, technical staff as needed, and the user themselves.

Can I arrange an online dermatology consultation for a child, friend, or family member?

You can arrange an online dermatology consultation for your friends, children, or family members. The questionnaire that is conducted must also be completed on their behalf.

How can I contact you, do I need to create a separate account for your service, and what if my problem requires an in-person visit?

You can contact us through our website or via our Instagram profile.

Your email (or Instagram account) is sufficient. At the moment, there is no need to create a separate account on our platform.

Can I contact the dermatologist during the course of the prescribed therapy?

For any content included in the dermatologist’s response or responses, you may contact the dermatologist, as well as for any related questions or uncertainties.

Are online dermatology consultations available for aesthetic treatments (acne, scars, etc.)?

The Dermatology Online Platform has achieved significant results in addressing acne issues for its users, as well as many other skin problems.

However, the Dermatology Online Platform does not have physical facilities where our dermatologists perform in-person aesthetic treatments.

Can I cancel an online dermatology consultation?

At any time during the completion of the questionnaire, you may cancel the further process of the online dermatology consultation.

Payment for the online dermatology consultation is made only after the dermatologist confirms that the consultation is possible.

Once the payment has been completed and the professional opinion has been delivered, a refund is not possible.

Can the dermatologist monitor my condition and the implementation of the recommended therapy through multiple online consultations, and is an online dermatology consultation available for users abroad?

The Dermatology Online Platform achieves excellent results even after a single online dermatology consultation.

A user can contact us for a follow-up consultation (to monitor the results of the recommended therapy) either when the dermatologist indicates it in their response or, in special cases, upon the user’s request.

The first follow-up consultation is free, while each subsequent follow-up consultation is charged.

It is possible to contact us from abroad.

Start your online consultation

Contact us

If you have any questions before proceeding with your online consultation, feel free to ask them here:

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Email

administrator@dermatologyonline.rs

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